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Reliable Internet from Spectrum

Having reliable Internet is essential to how you work, play and live. Internet reliability depends on many factors and as an informed consumer, it's important to understand what that means.

How Network Reliability
Is Determined

Spectrum delivers the fastest and most reliable Internet. On rare occasions, Internet service is briefly disrupted - here is how we measure reliability and classify those disruptions.
Measuring Reliability

Measuring Reliability

With Spectrum’s Internet reliability, we measure how often the Spectrum network is ready for operation under normal circumstances in a given month.
Demand Maintenance

Demand Maintenance

We rarely take down the network to restore service from unexpected outages, due to damaged equipment, construction and other factors.
Scheduled Maintenance

Scheduled Maintenance

Preventative maintenance requires occasional network downtime. This is usually scheduled in a 12AM - 6AM window to minimize impact on customers.
Other Disruptions

Other Outage Factors

There are outages beyond the control of Spectrum. Cases such as severe storms and commercial power outages are not included in the reliability calculation.

Spectrum delivers reliable Internet with Gig speeds available.

How to Enhance Your Connection

Netowrk Security

Network Security

Add Spectrum Advanced WiFi to stop online threats with AI-powered cyberattack protection on all your connected devices.
Explore Advanced WiFi >
WiFi Coverage

WiFi Coverage

Spectrum WiFi Pods increase the strength and range of your in-home WiFi network, delivering greater coverage throughout your home.
Shop WiFi Pods >
Internet Speed

Internet Speed

Upgrade your plan to go faster with Internet speeds from 500 Mbps up to 2 Gig in select markets.
View plans >

SPECTRUM MOBILE®

Stay Conncected
Wherever You Go

Nationwide Spectrum WiFi access points are available exclusively for Spectrum Mobile customers. Add Mobile and get unlimited access to WiFi access points across the country.

Support and Service
You Can Count On

Still looking for more answers or help? Find what you need with Spectrum.

Online Support

Get quick solutions and answers to questions with 24/7 support.
Get Support >

My Spectrum App

Troubleshoot your equipment and fix service-related issues with the My Spectrum App.
Get the app >

Frequently Asked Questions

How can I get reliable Internet in rural areas?

Spectrum is the #1 provider for reliable Internet in rural areas. Spectrum is also investing in a multi-year project to bring broadband internet to over 1 million underserved customers, including rural communities. See if Spectrum provides service in your area.

How reliable is Spectrum Internet?

Spectrum delivers the most reliable Internet according to Opensignal’s Broadband Reliability Experience report, performing better than Verizon, AT&T and T-Mobile in head-to-head matchups.

What is a reliable Internet speed?

A reliable Internet speed has a starting download speed of at least 100 Mbps so that households with several users can connect at the same time. Spectrum offers Internet plans with speeds up to 1 Gig.

How long do Spectrum Internet outages last?

Spectrum Internet outages are typically rare and brief. Outages due to scheduled maintenance are usually scheduled during a 12AM – 6AM window to minimize impact on customers.

Fastest and Most Reliable Internet

Performance Details

#1 Service Claim