Spectrum is proud to participate in the federal and certain state Lifeline programs in its RDOF areas. Lifeline is a government-assistance program, under which, Spectrum offers discounts on Home Phone and Internet service for qualified low-income households. For more information, visit the Spectrum Lifeline services page. To see if you qualify, visit Lifeline Support.
Only eligible consumers may enroll in the Lifeline program. Limit one Lifeline service discount per household. Lifeline service is non-transferable.
The Eligible Telecommunications Carriers (ETCs) identified below and affiliates (collectively, “Spectrum”) offer or will offer Lifeline service in the RDOF areas in the following states:
Alabama – Charter Fiberlink - Alabama, LLC, Time Warner Cable Information Services (Alabama), LLC, Bright House Networks Information Services (Alabama), LLC.
California – Time Warner Cable Information Services (California), LLC, Charter Fiberlink CA-CCO, LLC.
Florida – Bright House Networks Information Services (Florida), LLC.
Georgia – Charter Fiberlink - Georgia, LLC. Unresolved complaints concerning Lifeline service can be directed to the Georgia Public Service Commission's Consumer Affairs Unit at 404-651-8600 and 800-869-1123 (toll free).
Illinois – Charter Fiberlink - Illinois, LLC.
Indiana – Time Warner Cable Information Services (Indiana), LLC, Bright House Networks Information Services (Indiana), LLC.
Kentucky – Time Warner Cable Information Services (Kentucky), LLC.
Louisiana – Charter Fiberlink LA-CCO, LLC.
Massachusetts – Time Warner Cable Information Services (Massachusetts), LLC.
Michigan – Charter Fiberlink - Michigan, LLC.
Missouri – Charter Fiberlink - Missouri, LLC, Time Warner Cable Information Services (Missouri), LLC.
New Hampshire – Time Warner Cable Information Services (New Hampshire), LLC.
New Mexico – Time Warner Cable Information Services (New Mexico), LLC.
North Carolina – Time Warner Cable Information Services (North Carolina), LLC, Charter Fiberlink NC-CCO, LLC.
Ohio – Time Warner Cable Information Services (Ohio), LLC.
Oregon – Charter Fiberlink OR-CCVII, LLC. The Oregon Telephone Assistance Program (OTAP) and Lifeline are government assistance programs for eligible low-income customers only and limited to one benefit per household consisting of wireline service, a bundle of basic service and broadband Internet access services, or broadband Internet access service. The service is non-transferable and proof of eligibility may be necessary for enrollment.
Pennsylvania – Time Warner Cable Information Services (Pennsylvania), LLC. Contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at 1-800-692-7380 or Online Informal Complaint Form at https://www.puc.pa.gov/complaints/informal-complaints.
South Carolina – Charter Fiberlink SC-CCO, LLC, Time Warner Cable Information Services (South Carolina), LLC.
Tennessee – Charter Fiberlink - Tennessee, LLC, Time Warner Cable Information Services (Tennessee), LLC.
Texas – Charter Fiberlink TX-CCO, LLC, Time Warner Cable Information Services (Texas), LLC.
Vermont – Charter Fiberlink VT-CCO, LLC.
Virginia – Time Warner Cable Information Services (Virginia), LLC, Charter Fiberlink VA-CCO, LLC.
Washington – Charter Fiberlink WA-CCVII, LLC.
Wisconsin – Charter Fiberlink CCO, LLC, Time Warner Cable Information Services (Wisconsin), LLC.