Question 1

What is a shared data plan?

Accepted Answer

In a shared data plan like By the Gig, each line starts with 1 GB for $20/mo. Each additional GB is $5. Additional GBs of data are shared between all By the Gig lines on the account and are accrued by the GB. Once a full GB has been used, another is automatically added to the account.

Question 2

How do I check my data usage?

Accepted Answer

You can see your data usage on your Spectrum Mobile online account or through the My Spectrum app. Select the "Activity" tab to view your data usage details.

Question 3

How can I use at-home and out-of-home WiFi to keep my cellular data usage low?

Accepted Answer

Connect your phone to your home's WiFi to use Spectrum Internet instead of cellular data. If you are not at home, you will be seamlessly connected to Spectrum Mobile's out-of-home WiFi.

Question 4

How is data usage calculated?

Accepted Answer

Data usage accrues by full, single gigabytes.

Question 5

What if I go over my data usage?

Accepted Answer

After you use a full gigabyte, another is added directly to your account for an additional $5. If you are concerned about your data usage, you can switch to Unlimited at any time through the My Spectrum app.

Question 6

Can I share data with someone on my plan who has Unlimited?

Accepted Answer

No, data sharing is limited to By the Gig plans on an account.

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