Question 1

What can I do at a Spectrum store?

Accepted Answer

When you visit a Spectrum store, you can get help with your existing services or shop our latest offers, plans, and devices. At Spectrum stores, you can also:
• Browse the latest phones and accessories
• Bring your own device and save when you switch to Spectrum Mobile
• Find the right Spectrum TV package for your home
• Shop Spectrum WiFi Pods to extend the range of your in-home WiFi network
• Make a payment or get information on billing
• Solve any service-related issues
• Exchange, drop off, or pick up equipment

Question 2

Can I return equipment to any Spectrum location?

Accepted Answer

Yes, you can return your Spectrum equipment to any Spectrum store. You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can’t visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum. Note: Spectrum Mobile products are not eligible for free equipment returns through The UPS Store. Learn more about in-store and online Spectrum Mobile returns.

Question 3

Can I pay my bill at a Spectrum store?

Accepted Answer

Yes, you can easily pay your bill at a Spectrum store. There are no processing fees when making a payment at our store. You can find more information on ways to pay your bill at your convenience.

Question 4

Do Spectrum stores sell mobile phones?

Accepted Answer

Yes, Spectrum stores carry the latest phones, tablets, smartwatches, and accessories so you can shop in-person. You can also start or upgrade your Spectrum Mobile service at a Spectrum store. Spectrum stores can also assist you with switching to Spectrum Mobile when you want to Bring Your Own Device – keep the phone you love and save money with an affordable plan.

Question 5

Can I buy a cell phone at a Spectrum Store?

Accepted Answer

You can purchase the latest cell phones, smartphones, and mobile devices at most Spectrum stores. However, not all stores have phones in stock, but a Spectrum store representative can help you order a phone.

Question 6

Can I demo phones at a Spectrum Store?

Accepted Answer

To see if in-store mobile phone demos are available at the Spectrum store location near you, follow these instructions:
1. Use the Spectrum store locator map above and enter your city and state or ZIP code in the search box.
2. Click the 'Visit store page' link for the Spectrum store location you would like to visit.
3. On the Spectrum store location page, you will find a list of Store Services. If 'Mobile Demo In-Store' is listed, you will be able to demo the latest cell phones in the store.

Question 7

How do I get a new phone from a Spectrum store?

Accepted Answer

You can purchase a new mobile phone online at Spectrum Mobile or at most Spectrum Mobile stores. You can also trade in a qualifying device and receive a credit toward a new phone.

Question 8

How do I make an appointment at a Spectrum store?

Accepted Answer

1. Use the Spectrum store locator map above and enter your city and state or ZIP code in the search box.
2. Click 'Make Reservation' next to the Spectrum store location you would like to visit.
3. On the Reservation Booking page, select the type of service you need, choose a date and time, then enter your contact information and click the 'Create Reservation' button.

Question 9

Is there a Spectrum store near me?

Accepted Answer

To find the Spectrum store location closest to you, use the Spectrum store locator map above and enter your city and state or ZIP code in the search box.

Spectrum Store Locator