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RESIDENTIAL BROADBAND SERVICES AND PRICING

Spectrum provides the same residential broadband retail rates and speed tiers across its entire 41-state service area.1

If you are a current customer, go to www.spectrum.net to access your billing statement to view your current service offering and rate.

Current Standard Service Offerings

 Monthly Charge2

Spectrum Internet Premier: (500 Mbps x 20 Mbps)

$80.00

Spectrum Internet Gig: (1 Gbps x 35 Mbps3)

Includes Advanced WiFi

$100.00

 

 

Current Limited Eligibility Service Offerings4

 

Discounted Spectrum Internet Assist: (50 Mbps x 10 Mbps)

$15.00

Spectrum Internet Assist: (50 Mbps x 10 Mbps)                                                                                     

$25.00

Spectrum Internet Advantage: (100 Mbps x 20 Mbps)

$50.00

 

Speeds based on wired connections and represent the download and upload speeds for each offering. Actual speeds and wireless speeds may vary. Equipment upgrades may be required to optimize download and upload speeds. Call (866) 991-3044 to inquire if your modem or router needs upgrading.

Go to www.spectrum.com for other pricing including promotions and options bundled with other services, like video and phone services.

Other Charges and Terms
      Monthly Charge
Data included with monthly charge

Unlimited

Charges for additional data usage          

No Charge

Modem or gateway lease, if applicable (Customers may use their own modem or gateway)

To review our policy go to spectrum.com/policies/docsis-modem-policy

No Charge5

Security Suite

No Charge

Advanced WiFi

$10.00 

Spectrum WiFi Pods

$3.00 per pod 

CA Cost Recovery Charge6

$1.25

 

Standard One Time Charges
 
Professional Installation/Reconnect

Applies to each instance of primary or secondary installations, reconnects or service calls

$65.00

Standard Self-Installation - Service Activation Charge

$30.00

Reconnection Fee

$4.99

 

 

Unreturned Equipment Fee

 

Modem (wired & wireless)7

$59.00

Wireless Router8

$76.00

Spectrum WiFi Pod

$65.00

 

PERFORMANCE METRICS

Individual experience may vary. Go to Spectrum.com/policies/network-management-practices for additional information on the factors and conditions that may impact your experience.

Latency is a measurement of internet performance that refers to the time it takes for a packet of data to travel from one designated point to another on a network. Since many communication protocols depend upon an acknowledgement that packets were received successfully, or otherwise involve transmission of data packets back and forth along a path in the network, latency is often measured by round-trip time. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's internet connected device and the ultimate internet destination (as well as the number, variety, and quality of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

50 x 10 Mbps:  
Typical median download speed

50 Mbps or higher

Typical median upload speed

10 Mbps or higher

Typical median latency (in milliseconds)

20 ms

100 x 20 Mbps:  
Typical median download speed

100 Mbps or higher

Typical median upload speed

20 Mbps or higher

Typical median latency (in milliseconds)

20 ms

500 x 20 Mbps:  
Typical median download speed

500 Mbps or higher

Typical median upload speed                            

20 Mbps or higher

Typical median latency (in milliseconds)

20 m

1 Gig x 35 Mbps:  
Typical median download speed                                 

Up to 1 Gbps or higher

Typical median upload speed

35 Mbps or higher

Typical median latency (in milliseconds) 

20 ms

 

Charter measures the speeds of its tiers using an independent third party and methodology similar to that used by the Federal Communications Commission in its “Measuring Broadband America” program. Latency is measured across all tiers, given the minimal variability at a speed tier level. Test results for speed and latency are measured at the modem, not an end user device. Individual speeds (including wireless) may vary (see below for more information). Additional information on internet service offerings can be found at Spectrum.com or by calling 1-888-438-2427.

Charter internet customers can check the speed performance of their current internet connection using the Charter Speed Test on https://www.spectrum.com/internet/speed-test, which tests the speed that they are receiving on Charter's network to the end user device. These tests are dependent on a variety of factors, including the customer's home network configuration, modem, and internet connected devices, and the time of day, and therefore do not reflect the performance of the Charter network only.

Broadband label information for Spectrum’s current offers is available to download in machine readable format for Residential Internet, Business Internet, Mobile, and eligible Enterprise.

NETWORK MANAGEMENT

  • Subject to Charter's network management practices and policies, Charter does not engage in application specific behavior.
  • Subject to the restrictions and terms of Charter's Acceptable Use Policy and its network management practices and policies, which prevent harmful or illegal activity, Charter does not engage in subscriber triggered network management practices. See Charter.com/network-management-policies.

Additional information on network management can be found in Charter's Residential Internet Acceptable Use Policy ("AUP"), Commercial Internet Acceptable Use Policy, and Network Management Practices Policy. To access, go to Internet Acceptance Policies at Spectrum.com/policies/internet-use-policy and Network Management Policy at Spectrum.com/policies/network-management-practices.

PRIVACY POLICY

Charter values our Customers' privacy and will collect, use and otherwise handle your information in accordance with Charter’s Privacy Policy at Spectrum.com/policies/your-privacy-rights.

COMPLAINTS OR INQUIRIES

If you have any questions or concerns regarding your Charter internet service, you may contact Charter customer service by calling 1-888-438-2427 or contact us online at Spectrum.com.

FCC RESOURCES

Learn more about the terms used on this form and other relevant information at the following FCC's link: https://www.fcc.gov/consumers 

DISCLAIMERS

©2024 Charter Communications, Inc. Pricing and Offers are subject to change; restrictions may apply. Internet not available in all areas. Charter internet subscribers are required to use an authorized device in order to use the Charter network without interruption and receive optimal service performance. Charter does not guarantee security of data.

1   The standard service offerings are available in approximately 99.99% of Spectrum’s service area. Not all standard service offerings are available in Hana, HI; and Lindsay, CA; and Cedar Island, NC. Residential broadband services are not available in Alturas, CA; and Cedar Island, NC. In certain areas Charter provides symmetrical upload and download speed tiers. Existing customers (i.e., prior to September 17, 2024), are eligible to receive Spectrum Internet (400Mbps x 10 Mbps) and Spectrum Internet Ultra (600 Mbps x 20 Mbps) offerings, subject to the same limitations above. Please visit Spectrum.com to check availability.

2 The monthly retail rate is the same across Spectrum's 41-state service area. Prices above do not include Local, Government Taxes and Fees which may vary by location. Promotional rates may vary; national retail rates are applied at the end of a promotional period.

3  Gig capable modem or SONU required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem. Installation or activation fees apply.  

For qualifying households only. Availability of offers is based on eligibility. Go to Spectrum.com/internet/spectrum-internet-assist for additional details.  

5 Customers on legacy packages may still be charged for a modem, but can migrate to a current offering which includes a modem at no charge. 

6 In order to recover costs related to compliance with government-imposed regulations in California that impact Spectrum-provided services, a $1.25 per month recovery charge will be added to Spectrum Internet charges for CA residents only.  

7 Examples include, but are not limited to, standard modems, eMTA modems and gateway modems.

8 Examples include, but are not limited to, WiFi modems, WiFi Extenders and WiFi Routers.

 

 

 Rev. 12/10/24