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    SPECTRUM INTERNET®

    How Spectrum Delivers The Fastest, Most Reliable Internet

    Now more than ever, reliable Internet is essential to how you work, play and live. Internet reliability depends on many factors and, as an informed consumer, it’s important to understand what that means. 

    Read on to learn more about what factors are taken into consideration when determining Spectrum’s network reliability. 

    Network Reliability Determination

    The network you’re on matters. And even with Spectrum’s reliable network, there are very rare cases where Internet service is briefly disrupted. You should understand how we determine reliability and the nature of potential service interruptions that can happen.

    A graphic of digital icons conveying the idea of network reliability

    Measuring Reliability

    With Spectrum’s Internet reliability, we measure the percentage of time on average that the Spectrum network is ready for operation under normal circumstances within a given month.

    A Spectrum employee working on a cable line

    Demand Maintenance

    Reliability can be impacted by any unscheduled event where the network had to be taken down to restore service – and can be called demand maintenance. This includes damaged cable/connector, vandalism, new construction, construction repair, node optimization and backup power source failure.

    A Spectrum service technician on the the job

    Scheduled Maintenance

    To ensure the Spectrum network operates smoothly, scheduled maintenance occurs when the network will need to be taken down for reasons such as network testing and preventative maintenance. Typically, this is scheduled between a 12AM – 6AM maintenance window to minimize impact on customers.

    A Spectrum service technician using a laptop

    Other Disruptions

    There may also be non-power or maintenance-related events that can cause disruptions, including damaged cable/connector, cleared headend/HUB problem, trap installed/left door tag, vandalism, new construction, construction repair, optimization, EOL testing and field tech CLI fix.

    Spectrum delivers fast and reliable Internet with speeds up to 1 Gig. View plans

    Other Outage Factors

    At times there are outages beyond the control of Spectrum. These are not included in the reliability calculation.

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    Storms

    These are considered “Acts of God” which cause damage to the company’s infrastructure and cause outages to Spectrum Internet residential customers.

    Icon of fiber cable
    Fiber Cuts

    Any outside construction that inadvertently cuts Charter fiber lines can cause outages to Spectrum Internet residential customers.

    Icon of power outage
    Commercial Power Outages

    This includes any event related to a commercial power outage caused by a utility company.