We're committed to keeping you connected whenever and wherever you need us
We are committed to keeping you connected 100% of the time.
If your neighborhood is experiencing an outage that lasts more than two hours, our agents will give you credit for the full day.
We are committed to clear and simple pricing and timely communications.
If we identify a service interruption in your area, we will notify you within 15 minutes and work as quickly as possible to get everything resolved.
We do not have annual contracts for any of our residential services.
We are committed to providing exceptional customer experiences.
We’re there whenever you need us with 24/7 U.S.-based customer service. If you need help or a professional installation, a technician will be available the same or next day. Our local experts will be there to help.
If you’re not completely satisfied with any of your services within the first 30 days, we’ll give you your money back.
If you’re not completely satisfied with your new mobile device within the first 14 days, we’ll give you your money back.
We are committed to listen and act on your feedback to improve our products and customer service.
The future of connectivity is coming, and we are here to meet it by building a network capable of delivering symmetrical and multi-gigabit speeds.
With Xumo, we delivered the next generation of streaming and will continue to expand our streaming services – bringing you more entertainment at an incredible value.
We will continue to transform the industry by bringing you more value and greater flexibility, providing you the fastest wireless and WiFi speeds on a network that can handle up to 200 devices today and even more in the future – designed, owned and operated in the USA.
We are redefining connectivity while expanding our network to reach approximately 1.75 million unserved and underserved homes and small businesses across the country to help connect everyone, everywhere.
Keeping You Connected
RELIABLE CONNECTIVITY
Strengthening Communities with Broadband
Broadband connectivity is essential for communities across the country.
EXCEPTIONAL SERVICE
Community Impact
Spectrum is committed to improving communities and impacting lives where our customers and employees live and work.
RELIABLE CONNECTIVITY
Seamless Connectivity
Our unique combination of Spectrum Internet, Advanced WiFi and Spectrum Mobile provides a seamless connectivity experience.
ALWAYS IMPROVING
Evolving the Video Landscape
Our goal is to provide video programming in a way that delivers value, choice and flexibility, putting the customers’ experience first.
EXCEPTIONAL SERVICE
24/7 Chat Support
At Spectrum’s customer service facility in El Paso, Texas, hundreds of customer service representatives provide chat-based technical support and billing help to Spectrum Internet, Video and Voice customers.
EXCEPTIONAL SERVICE
Unprecedented Customer Commitment
Spectrum introduces Customer Commitment promising reliable service, transparent pricing and exceptional support, backed by money-back guarantees.